Studies have proven that rapid intervention in the case of back pain is the best option. Intervention with the help of a trained therapist within 48hrs + exercise gave the best results. (Glasgow Back Pain Group Study)
The Work Foundation's statistics reveal that absences from work due to musculoskeletal disorders cost £7.4b a year with a further £15b lost through "presenteeism" where staff are at work but performing to their full potential because they are unwell. Deal with the issues, preferrably pro-actively.